FAQ

Book a free 30-minute consultation over Google Meet. We'll talk through your goals and history, whether working together is the right fit, and what the best next step looks like.

If you'd rather reach out first, send a message through the contact page and we'll follow up by email or phone.

Your first visit is a 60-minute, one-on-one evaluation with your Doctor of Physical Therapy. We go through your history and goals, assess how you move, and start hands-on treatment that same day.

You'll leave knowing what's driving the problem and with a recommended plan for getting where you want to be.

In-person sessions take place at a private training gym and partner gyms across Los Angeles, including the Laurel Canyon, Santa Monica, and Playa Vista areas. We'll share the exact location when your session is booked.

Travel to your home, gym, or team facility is also available for an additional fee.

Wear comfortable clothes you can move in. Shorts are helpful for anything involving the hips, knees, or ankles, and a tank top or loose shirt for the shoulders, neck, or upper back.

Bring any imaging reports, surgical notes, or previous rehab plans you have, and the shoes you train or run in if your concern involves your lower body.

Sessions are 60 minutes, one-on-one with your therapist from start to finish. You won't be handed off to an aide or share the hour with other patients. Occasionally a session runs longer when the work calls for it.

Your therapist recommends a plan after your evaluation, based on your goals, your history, and how your body responds. Most care is structured as a Program with a clear arc, rather than open-ended visits.

We keep communication open the whole way. You'll always know why we're doing what we're doing and what comes next, which keeps rehab moving in the right direction.

Rehab is a full plan of care built around an injury, pain, or performance goal: assessment, hands-on treatment, and progressive exercise, guided by your therapist.

Body work is a separate service focused heavily on manual, hands-on work. It's a good fit for recovery and maintenance when you aren't working through a specific injury. To book body work, send us a message through the contact page or ask during your consultation.

Yes. Online coaching gives you programming written and adjusted by a Doctor of Physical Therapy, with regular check-ins, wherever you are. See Services for the coaching options, or book a consultation to talk through which one fits.

No. We don't bill insurance and don't provide superbills at this time. Working outside the insurance system means your care is planned around your goals, not around visit limits or billing codes.

We set measurable goals together at your evaluation, such as strength, range of motion, or return-to-activity milestones, and re-test them throughout your care. If you're not progressing the way we expect, we'll tell you, explain why, and adjust your plan.

Every body responds differently, so we can't promise a specific clinical result. What we do promise is a clear plan, honest communication, and a process built around your goals.

Care is built as a Program around your outcome, so the investment depends on what you need. We'll walk you through it during your consultation or evaluation, before you commit to anything.

For in-person sessions, please give at least 24 hours' notice to cancel or reschedule. Cancellations with less than 24 hours' notice may be charged a $75 late-cancellation fee, and a no-call, no-show may be charged the full session fee.

Sessions and Programs are non-refundable once delivered. Requests for a refund of prepaid sessions you haven't used yet are considered case by case.

We also handle exceptions case by case, such as a documented medical emergency or a service we weren't able to deliver. Reach out and we'll work it out with you.

Online coaching is billed on the schedule agreed at sign-up. You can cancel anytime before your next billing date; billing continues until you cancel. Coaching periods that have already started or been delivered are non-refundable, because each plan is built specifically for you.

Training programs delivered as downloadable PDFs are non-refundable once delivered, as they are immediately accessible digital content. Please save your PDF once you receive it. Programs are for your personal use and must not be copied, resold, or shared.

If something doesn't look right, please contact us before disputing a charge with your bank. Email ethan@diskarteperformance.com with your name, the date, and the service. We respond within 2 business days. Approved refunds are issued to the original payment method and may take up to 10 business days to appear.