Privacy Policy

1. Introduction

This Privacy Policy explains how TheBodyMechanic L.L.C., doing business as Diskarte (“we,” “us”), collects, uses, and protects information when you visit our website, contact us, book a consultation, or buy a program or coaching service online.

Your health information is handled separately. We designed this website not to collect health information. Information about your health and care, which you share at intake and during sessions, is kept in a secure system used only for your care and is protected under California's Confidentiality of Medical Information Act and other applicable law. How we use and share it is described in our Notice of Privacy Practices, which you receive before your first visit.

2. Information We Collect Through the Website

• Contact details you send through our contact form or booking page: name, email, phone number, and a short message. Please don't include medical details in these forms.
• Purchase details when you buy a program or coaching plan: your name, email, billing details, and what you bought. Payments are processed by Stripe; we never see or store your full card number.
• Technical information collected automatically when you visit, such as IP address, browser type, device, and pages viewed, through our hosting provider's standard logs.

3. How We Use Information

• To respond to your questions and schedule consultations and sessions;
• To process purchases and deliver programs and coaching;
• To send service messages, such as confirmations, receipts, and reminders;
• With your consent, to send occasional news and offers (you can unsubscribe anytime);
• To operate, secure, and improve the website; and
• To meet legal, tax, and accounting obligations.

We do not sell your personal information or share it for cross-context behavioral advertising, and we do not use health information for marketing without your written authorization.

4. Service Providers We Use

We share information only as needed with providers that help us run the business, under their own privacy and security commitments:

• Vercel (website hosting);
• Google (scheduling, video consultations, email, and intake forms);
• Stripe (payments);
• Resend (delivering contact-form messages to us by email); and
• TrueCoach (delivering online coaching).

We may also disclose information if required by law, to protect the rights and safety of our clients, team, or others, or as part of a merger, sale, or reorganization of our business, subject to this Policy.

5. Photos, Video, and Testimonials

We publish client photos, videos, names, stories, or testimonials only with the client's separate, signed written consent (and a parent's or guardian's consent for minors). Consent is never a condition of care, and you can withdraw it for future use at any time by emailing ethan@diskarteperformance.com.

6. Cookies and Tracking

Our website does not use advertising cookies or cross-site tracking. We use Vercel Web Analytics, a cookie-free tool, to count page visits and button clicks in aggregate so we can see how the site is used; it does not identify you personally. If that changes, we will update this Policy and, where required, ask for your consent first. Some third-party pages we link to, such as scheduling and checkout, use their own cookies under their own policies.

Ads and tagged links. If you arrive from one of our ads or another tagged link, your browser keeps the campaign name for that tab (in session storage, which clears when you close the tab) so we can count which ads lead to consultation requests. We do not use the Meta Pixel or similar ad trackers, and we do not share your activity on our website with Meta, Google, or other advertising platforms.

Do Not Track. Because we don't track visitors across other websites, we treat all visitors the same whether or not a “Do Not Track” or Global Privacy Control signal is sent.

7. Email and Text Messages

If you give us your phone number, we may text you about appointments and services. Message and data rates may apply. Reply STOP to opt out of texts at any time. We do not share your phone number with third parties for their marketing.

8. Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is perfectly secure. We keep website and purchase information for as long as needed for the purposes above and to meet legal, tax, and accounting requirements. Clinical records are kept for the periods required by law.

9. Your Rights and Choices

You may ask us to tell you what personal information we hold about you, to correct it, or to delete it, subject to legal exceptions (for example, records we must keep). You may also ask for a copy of your clinical record as allowed by law. Email ethan@diskarteperformance.com; we will verify your identity and respond within the time required by law. We will not discriminate against you for exercising your rights.

California residents may ask once a year for information about any disclosure of personal information to third parties for their direct marketing (we don't make such disclosures) and have the other rights described in this Policy. Residents of other states may have similar rights under their state's law, and we will honor them.

10. Children

The website is not directed at children under 13, and we do not knowingly collect their information online. We provide care to clients under 18 only with a parent's or legal guardian's consent, and that information is handled through our intake process, not this website.

11. Changes to This Policy

We may update this Policy from time to time. We will update the “Last updated” date above and, for material changes, make reasonable efforts to let active clients know.

12. Contact

Questions about privacy? Email ethan@diskarteperformance.com.